Frequently Asked Questions

Welcome to our FAQ, we are so happy to have you here.
We have tried to answer the most common questions below.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

When will my order ship?

Most orders ship within 1–3 business days. During product drops or high-volume periods, processing may take up to 5 days. You’ll receive tracking info as soon as your order leaves our warehouse in Arizona.

Do you ship internationally?

Yes. We ship worldwide, though customs fees and transit times vary by country. Duties and taxes are not included in our prices and may be charged by your country upon delivery.

What’s your return policy?

Unused paddles and unopened accessories can be returned within 14 days of delivery. You are responsible for return shipping unless the item is defective.

My paddle arrived damaged—what do I do?

This never happens, but if it does: Email us at support@dopepickleball.co with your order number and a photo, and we’ll take care of it immediately.

Cand I exchange my order for something else?

We don’t offer direct exchanges. You’ll need to return your product and place a new order. That keeps everything smooth for both sides.

Orders

Below are some of are common questions about orders

Can I cancel or change my order?

Orders are processed quickly, so we can’t guarantee changes once placed. Contact orderst@dopepickleball.co ASAP and we’ll do our best.

Where do you ship from?

All orders ship from our HQ in Gilbert, Arizona.

How do I track my order?

Once your order ships, you’ll get a confirmation email with a tracking number. Can’t find it? Check spam or email us.

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay. Split payments with Shop Pay Installments are available on orders over $50.

Can I use more than one discount code?

Only one discount code can be applied per order—the best discount is our High Roller Club unless the slot machine on our homepage gives you something better.

Products

Below are some common questions about our products

What makes Dope Pickleball paddles different from other brands?

Unlike traditional brands, Dope Pickleball prioritizes both performance and personality. Our paddles feature pro-grade core materials and surface tech, but are also designed to stand out. We believe aesthetics should never compromise quality—and our paddles prove that.

Are your paddles USA Pickleball approved?

Most of our paddles are made to meet or exceed pro performance standards. Some models, like the High Roller Chrome Gold paddle, were too disruptive for traditional approval. We're here to innovate—not conform.

How long will my paddle last?

With normal use, your Dope paddle should last years. Edge guard wear and surface grit loss over time is normal, especially if you’re grinding it on the court. Take care of your paddle, and it’ll take care of you.

Can I send a paddle as a gift?

Of course. Add your recipient's name and address at checkout. Send us an email or DM on instagram for more gift customizations.

Do you offer gift cards?

Yes. Digital gift cards are available in $25–$1000 denominations

Can I resell my Dope paddle?

Yes—coming soon. We’re launching an official Dope Resale Marketplace where you can trade, sell, or collect paddles. Stay tuned.

High Roller Club

Below are some common questions about the High Roller Club

What is the High Roller Club?

The High Roller Club is our loyalty and exclusivity tier. Early access to drops, special edition gear, and real-life experiences. Think black card energy—pickleball-style.

How do I join?

Purchase a High Roller Bundle and you’ll automatically be enrolled. Look out for your welcome email and perk redemtion.

Do High Roller members get discounts?

Yes, but it’s more than that. Expect VIP treatment, private access, event invites, and first dibs on future collaborations.

Technology & Innovation

Below are some common questions about our technology and innovation

What is the chrome edge guard?

Our Trademark-pending electroplated edge guard is a Dope Pickleball exclusive. It’s not just for looks—it adds reinforced protection and iconic visual edge. No other paddle looks (or plays) like it.

What core materials do you use?

We use professional-grade polymer honeycomb cores, with experimental prototypes in aerogel and edge-enhanced EVA being tested. You’re holding the future in your hand.

Collabs & Drops

Below are some common questions about our collabs & product drops

Do you release limited edition paddles?

Yes. Our collabs are part of the Disruptor Series, including future releases with athletes, artists, and icons. Follow us on Instagram or join the High Roller Club to get notified.

Are you open to partnerships or collabs?

If you’re disruptively original and have a story to tell, hit us up. We collaborate with creators, athletes, and brands who match our energy.

Community & Events

Below are some common questions about community events

Do you host events or tournaments?

Yes. Follow the Events page for the latest.

Didn’t find your answer?

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