Privacy policy

Privacy Policy

Last Updated: May 23, 2025

This Privacy Policy describes how Dope Pickleball Co. (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit dopepickleball.co (the “Site”) or otherwise interact with us (collectively, the “Services”). By using our Services, you consent to the practices described in this policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

1.1 Information You Provide

Contact & Account Data: Name, email address, phone number, billing/shipping address, username, password.
Order & Payment Data: Order history, payment method details (last four digits of card), transaction identifiers.
Communications: Customer support inquiries, reviews, survey responses, and other messages you send us.

1.2 Information Collected Automatically

Technical Data: IP address, device type, operating system, browser type, and screen resolution.
Usage Data: Pages visited, time spent on pages, clickstream data, referral URLs, and search terms.
Location Data: Approximate location derived from your IP address (unless you disable such collection).

1.3 Information from Third Parties

Payment Processors & Platforms: Transaction confirmations, fraud screening data.
Analytics & Advertising Partners: Aggregated usage statistics, advertising identifiers (e.g., Google Analytics, Facebook Pixel).
Social Media: If you log in via a social network, we may receive your public profile information.

2. How We Use Your Information

Order Fulfillment: Process your orders, payments, returns, and exchanges.
Customer Service: Respond to inquiries, provide support, and manage your account.
Marketing & Promotions: Send newsletters, special offers, and personalized recommendations (you may opt out at any time).
Site Improvement: Analyze usage to improve our Site, products, and services.
Security & Fraud Prevention: Monitor and detect suspicious activity to protect you and our business.

3. Cookies & Tracking Technologies

We and our partners use cookies, web beacons, and similar technologies to collect information about your activity on our Site and across the web. You can manage cookie preferences through your browser settings. Disabling cookies may affect Site functionality. For details, see Shopify Cookie Policy.

4. How We Share Your Information

Service Providers: Payment processors, fulfillment centers, mailing vendors, and IT support.
Business Transfers: In connection with mergers, acquisitions, or asset sales, your data may be transferred.
Legal Requirements: To comply with laws, court orders, or governmental requests.
With Your Consent: When you authorize us to share your data with third parties.

5. Data Retention & Security

We retain personal data only as long as necessary for the purposes outlined herein or to comply with legal obligations. We implement administrative, technical, and physical safeguards in accordance with industry standards to protect your information, but no system is impervious to attack. If you suspect a breach, please contact us immediately.

6. Your Rights

6.1 General Rights (Global)

Access: Request a copy of personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request erasure of your data when no longer needed.
Portability: Receive your data in a structured, machine-readable format.
Opt-Out: Withdraw consent for marketing emails at any time via the unsubscribe link.

6.2 California Privacy Rights (CCPA/CPRA)

Right to Know: Request disclosure of categories and specific pieces of personal information collected.
Right to Delete: Request deletion of personal information (subject to exceptions).
Right to Opt-Out: Direct us not to sell or share your personal information (we do not sell personal data).

6.3 EU Residents (GDPR)

Lawful Basis: We process your data only with your consent, performance of a contract, legal obligation, or legitimate interest.
Complaint: You have the right to lodge a complaint with your local supervisory authority.

7. Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect or maintain personal information from minors. If you believe we have inadvertently collected data from a child, please contact us for deletion.

8. International Transfers

Your data may be transferred to, stored, and processed in countries other than your own. We will take reasonable steps to ensure that your data remains protected according to this policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent revision. Continued use after changes constitutes acceptance.

10. Contact Us

If you have questions or wish to exercise your privacy rights, please contact us:

Email: contact@dopepickleball.co
Address: Dope Pickleball Co., Gilbert, AZ 85296

Mobile Terms of Service

Information about SMS/text messaging policies, consent, frequency, and opt-out procedures can be found in our separate Mobile Terms of Service document.

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SOO DOPE!!!

The amount of detail & thought that went into this paddle & High Roller treasure chest is UN-REAL! When you’re holding this paddle, it feels like the holy grail. There’s something about playing with a paddle that has so much thought that went into it that it’s like playing with an original Picasso & everyone else is playing with copies that have some big brand name on them (boring). If you want to blend in with the sheep, this paddle is NOT for you. If you’re ready to stand out and turn some spectators heads towards your court during games, this IS the paddle for YOU!!!

Beautiful Paddle

In terms of aesthetics and design, this paddle sets a new standard in the luxury pickleball category. Putting performance aside, it's easily the most visually striking paddle on the market - elegant, modern, and undeniably premium.

EYE CATCHER CONVO STARTER

Received this bundle the other day. I was immediately impressed by the packaging and how professional it looked. Time and effort was very much put into this bundle.

Next day, I got to play with the paddle. I will say, this paddle isn’t gonna be a bullet serving monster, but it is consistent and very pleasant to hit with. Also, the amount of people asking to see the paddle and hear about the DOPE story was fun to share. Excited to see what this company does moving forward!

Thank you so much! We’re pumped you noticed the packaging and detail—it really means a lot.

You nailed it: the High Roller wasn’t made to be a cannon, but a smooth, stylish performer that still turns heads. Appreciate you spreading the DOPE story.

We’ve got more heat coming your way soon!

Top Notch! 🤩🤩🤩

The high roller bundle sets a new bar for racket sports all over the world. Almost everything you need to step out on the court to dominate. Look good, feel great, play even better!

RJ007! 🔥 You already know how much that means coming from you. We’re working behind the scenes to keep raising the bar—on and off the court. You help make this movement what it is.

Appreciate you always. ♠️

On the fence

The paddle is nice, it does have some weird markings on one side in the area of the sweet spot don't know what they’re from.Doesn’t effect the performance I guess.There is some cool swag though, keep the stickers, key chains, and dice and give me the hat instead.

Thanks for the honest feedback, Randall—we seriously appreciate it. 🙏

We’ve actually been making some updates on the performance side and would love to get the new version out to you once it’s finished. Any feedback like this helps us keep pushing and improving.

Hopefully the next one earns us that fifth star!

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