Shipping policy

Shipping Policy

Last Updated: May 23, 2025

This Shipping Policy (“Policy”) governs the shipment of products you purchase from Dope Pickleball Co. (“we,” “us,” or “Company”) via our website dopepickleball.co (the “Site”). By placing an order, you agree to the terms below. If you do not agree, please do not place an order.

1. Order Processing

Order Confirmation: Upon placing an order, you will receive an email confirmation. This confirms receipt of your order—not acceptance.
Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays). Processing may take longer during peak seasons or promotional periods.
Verification: We reserve the right to verify your payment method and shipping address before acceptance of your order. If we cannot verify your order, we may cancel it and notify you.

2. Shipping Methods & Carriers

We partner with reputable carriers (e.g., UPS, FedEx, USPS) to deliver your items. Available shipping methods and carriers will be presented at checkout. Carrier names and services are subject to change at our discretion.

3. Shipping Rates & Fees

Domestic (U.S.): Calculated at checkout based on weight, dimensions, and destination.
International: Calculated at checkout; does not include duties, taxes, or customs fees.
Expedited & Overnight: Available for an additional fee where supported by the carrier and destination.

4. Delivery Estimates

Delivery estimates are provided by carriers and begin from the date your order ships—not the date you place your order. Estimates:

Standard U.S.: 3–7 business days
Expedited U.S.: 2–3 business days
Overnight U.S.: 1 business day
International: 7–21 business days (varies by destination and customs)

Note: Delivery times are not guaranteed. We are not liable for carrier delays, customs holds, force majeure events, or other factors beyond our control.

5. International Shipping, Duties & Taxes

Import Duties & Taxes: You are responsible for all customs duties, taxes, and brokerage fees charged by your country. We have no control over these charges and cannot predict their amount.
Customs Delays: International shipments may be subject to additional screening by customs authorities, which can delay delivery.

6. Risk of Loss & Title

All items purchased from us are shipped FOB origin. Title and risk of loss pass to you upon delivery to the carrier. We strongly recommend that you insure your shipment for its full value.

7. Address Changes & Undeliverable Shipments

Address Accuracy: You are responsible for providing a complete, accurate shipping address. We are not liable for packages delivered to an incorrect address you provided.
Undeliverable or Refused Packages: Charges may apply for return shipping and restocking. We will notify you of any additional fees before reshipment or refund.

8. Tracking Your Order

Once your order ships, we will email you a tracking number. You can track your package on the carrier’s website. If you do not receive tracking information within 5 business days of your order, please contact us.

9. Lost, Stolen or Damaged Packages

Lost/Stolen: If your tracking shows delivered but you have not received your package, contact the carrier first. We will assist in filing a claim and, if approved, may issue a replacement or refund.
Damaged: Inspect shipments upon arrival. For visibly damaged packages, refuse delivery or note the damage on the carrier’s receipt. Contact us within 48 hours at shipping@dopepickleball.co with photos and order details.

10. Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, pandemics, or carrier interruptions.

11. Changes to This Policy

We may update this Policy at any time. The “Last Updated” date at the top will reflect changes. Continued use of our Services after changes constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions about our shipping practices, please contact:

Email: shipping@dopepickleball.co
Address: Dope Pickleball Co., Gilbert, AZ 85296

89%

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11%

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SOO DOPE!!!

The amount of detail & thought that went into this paddle & High Roller treasure chest is UN-REAL! When you’re holding this paddle, it feels like the holy grail. There’s something about playing with a paddle that has so much thought that went into it that it’s like playing with an original Picasso & everyone else is playing with copies that have some big brand name on them (boring). If you want to blend in with the sheep, this paddle is NOT for you. If you’re ready to stand out and turn some spectators heads towards your court during games, this IS the paddle for YOU!!!

Beautiful Paddle

In terms of aesthetics and design, this paddle sets a new standard in the luxury pickleball category. Putting performance aside, it's easily the most visually striking paddle on the market - elegant, modern, and undeniably premium.

EYE CATCHER CONVO STARTER

Received this bundle the other day. I was immediately impressed by the packaging and how professional it looked. Time and effort was very much put into this bundle.

Next day, I got to play with the paddle. I will say, this paddle isn’t gonna be a bullet serving monster, but it is consistent and very pleasant to hit with. Also, the amount of people asking to see the paddle and hear about the DOPE story was fun to share. Excited to see what this company does moving forward!

Thank you so much! We’re pumped you noticed the packaging and detail—it really means a lot.

You nailed it: the High Roller wasn’t made to be a cannon, but a smooth, stylish performer that still turns heads. Appreciate you spreading the DOPE story.

We’ve got more heat coming your way soon!

Top Notch! 🤩🤩🤩

The high roller bundle sets a new bar for racket sports all over the world. Almost everything you need to step out on the court to dominate. Look good, feel great, play even better!

RJ007! 🔥 You already know how much that means coming from you. We’re working behind the scenes to keep raising the bar—on and off the court. You help make this movement what it is.

Appreciate you always. ♠️

On the fence

The paddle is nice, it does have some weird markings on one side in the area of the sweet spot don't know what they’re from.Doesn’t effect the performance I guess.There is some cool swag though, keep the stickers, key chains, and dice and give me the hat instead.

Thanks for the honest feedback, Randall—we seriously appreciate it. 🙏

We’ve actually been making some updates on the performance side and would love to get the new version out to you once it’s finished. Any feedback like this helps us keep pushing and improving.

Hopefully the next one earns us that fifth star!

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