Returns, Refunds and Product Issues
Policy summary checked July 25, 2026: The official Dope Pickleball refund policy controls. This page summarizes that policy and does not create different return, refund, exchange, warranty, or shipping terms.
Return Window
The controlling policy says eligible return requests must be submitted within 14 days of receiving the item. The item must be unworn or unused, include original tags, remain in its original packaging, and have a receipt or proof of purchase.
How to Start a Return
- Email returns@dopepickleball.co with the order number and reason for the return.
- Wait for approval, a prepaid return label, and instructions.
- Send the item only after approval. Unsolicited returns are not accepted.
Refunds and Exchanges
The controlling policy says Dope does not process direct exchanges. After an approved return is received and inspected, an approved refund is issued to the original payment method within 10 business days; bank or card posting can take longer. Read the policy for the current process.
Damaged, Defective, or Incorrect Items
Inspect the order on arrival. If an item is defective, damaged, or incorrect, contact returns@dopepickleball.co immediately so the issue can be evaluated.
Non-Returnable Items
The policy lists custom or personalized products, gift cards, items marked Final Sale or Clearance, and certain regulated product categories as non-returnable. Ask about a specific item before ordering when uncertain.
Policy Corrections
The previous version said only store credit or exchanges were offered, used a different email address, assigned return shipping to the customer, and presented separate defect and arbitration terms. Those statements conflicted with or duplicated the current official policy and were removed.
Always Read the Controlling Policy
Commercial terms can change. Check the current refund policy, shipping policy, and terms of service before purchase or return.
